Redefining the Customer Experience
Our sales team consists of individuals with degrees in chemistry or biology. They are thoroughly trained on the product lines that Viachem offers.
When you call us, you are speaking with someone who is knowledgeable about the products that Viachem represents, as well as your product needs and requirements.
You will work directly with a specifically trained technical sales specialist who understands your:
- Product sourcing needs
You will work directly with an assigned customer service representative who will be your contact for any of these logistic needs:
Overall, you will have a dedicated team responsible for your entire account!
Our teams are always accessible. Whether you have a question about product functionality or the shipping of your product, you are able to reach us at any time with just one phone call to get all your questions answered.
From our sampling facility to your laboratory, our top priority is to keep you informed of how the entire sample process is going. We provide you with tracking information to ensure that you are aware of every aspect while being provided with all necessary documentation in a timely manner.
We make sure that you have exactly:
- What you need
- When you need it
- Where you need it
With a variety of options, you are provided with flexible package types that will fit your specific requirements.